FAQ

Orders

Can I modify or cancel my order?
Changes can be made within 24 hours of placing your order. Contact us as soon as possible at emma@therose.paris.

How do I track my order?
A confirmation email with a tracking link is sent as soon as your order is shipped.

Shipping

Do you ship outside of Australia?
Yes, we ship worldwide.

What are the delivery times?
Australia: 3–7 business days. International: 7–21 business days.

How much does shipping cost?
Shipping costs vary depending on your country. Please visit our Shipping and Returns page for full details.

Products & Sizing

How do I find my ring size?
Check our size guide available on each product page. You can also visit our Ring Size Conversion chart for help finding your perfect fit.

Are your jewellery pieces hypoallergenic?
Our jewellery is crafted from plated brass and resin. As with all metal jewellery, reactions may vary depending on skin sensitivity.

How do I care for my jewellery?
Visit our Product Care page for full care instructions.

Returns & Refunds

What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn and in their original packaging.

How do I start a return?
Contact us at emma@therose.paris with your order number and reason for return.