SHIPPING AND RETURNS
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Australia Delivery
Free standard shipping within Australia.
Each order is carefully prepared and usually dispatched within 2 business days, excluding pre-orders. During busy periods, please allow 2-4 business days for dispatch.
Express shipping: 15 AUD. -
INTERNATIONAL SHIPPING
New Zealand
Standard 10 NZD — Free over 200 AUD
Express 25 NZD — Free over 400 AUDUnited States
Express Shipping (estimated 3–10 business days)
15 USD — Free over 250 USDCanada
Express Shipping (estimated 3–10 business days)
30 CAD — Free over 350 CADEuropean Union
Express Shipping (estimated 3–10 business days)
20 EUR — Free over 200 EURUnited Kingdom
Express Shipping (estimated 3–10 business days)
15 GBP — Free over 175 GBPRest of the world
Express Shipping (estimated 3–10 business days)
40 AUD — Free over 400 AUDPlease note: deliveries to remote areas may be handled by Australia Post or local partners.
Returns
We accept returns within 14 days of receiving your order.
Return shipping costs are the customer’s responsibility.
Items must be unworn and returned in their original packaging.
To initiate a return, please contact us at contact@therose.paris with your order details. We will provide instructions.
Once received and inspected, refunds are processed to the original payment method within 5 business days.
We recommend using a tracked service, as we cannot be responsible for items lost in transit.
Returns must be shipped within 14 days of receiving your order.
Earrings and pierced jewellery are not eligible for return.
Exchanges
Exchanges are accepted. If you wish to exchange an item, please contact us within 14 days of receiving your order. Once the original item has been received and inspected, we will arrange shipment of the replacement item. Return shipping costs are the customer’s responsibility.
Return address
The Rose
Sacha Barthelemy
25A Alfada Street
3162 Caulfield South
Australia